Can’t change email address

To successfully change your account email, use an email address that isn’t associated with an existing Canva account.

If you get an error message saying the email address you want to use is already registered, here’s what you can do:

Use a different email address OR

Check if you can access the account registered to your preferred email address

  • If you can access it, change its email address to a different one to unlink your preferred email address, so you can use it in the other account.
  • If you can’t access it, you can request for the account with your preferred email address to be deleted by filling out this form. Note that this is irreversible, and doing so will delete all designs created in the account.
Updated on February 22, 2021

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