Forgotten email address

If you can’t remember the email address connected to your Canva account, let us know through this form together with the following information:

  • Suspected email address
  • Your last design created
  • Any invoices received
  • Selected credit card details (required for Canva Pro users) including: brand of card (e.g. Visa, MasterCard, AMEX), last four digits of the card, expiration date, and amount and date of last transaction.

Most Canva accounts are connected to an email address but if you signed up using Facebook, it’s possible we don’t have it stored in our systems. This happens when you have no email attached to your Facebook account or you did not grant Canva permission to view your email upon sign-up.

Note: Your full credit card information never passes through Canva’s servers. Our system only stores the same details we’re requesting for verification purposes. Please don’t send your full credit card details as we highly discourage it.

Updated on February 22, 2021

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