{"id":661,"date":"2021-02-22T04:15:58","date_gmt":"2021-02-22T04:15:58","guid":{"rendered":"https:\/\/help.mytsi.org\/v2\/?post_type=ht_kb&p=661"},"modified":"2021-02-22T04:15:58","modified_gmt":"2021-02-22T04:15:58","slug":"cant-access-account-email","status":"publish","type":"ht_kb","link":"https:\/\/help.mytsi.org\/v2\/knowledge-base\/cant-access-account-email\/","title":{"rendered":"Can\u2019t access account email"},"content":{"rendered":"
\n

If you can\u2019t access your account email, refer below, depending on what applies to you:<\/p>\n


\nYou\u2019re still logged in (or can still log in) to Canva<\/b><\/p>\n

Go to your\u00a0Account Settings<\/a>, and\u00a0update your account email<\/a>\u00a0to one that you can access.<\/p>\n


\nYou\u2019ve forgotten your registered email address<\/b><\/p>\n

Go to our\u00a0Forgotten email address<\/a>\u00a0article for details on how we can help you.<\/p>\n

It\u2019s a work email and you\u2019ve left the company<\/b><\/p>\n

Try reaching out to your employer or email service provider for temporary access.\u00a0Log in<\/a>\u00a0to your account, and\u00a0change your account email<\/a>\u00a0to one that you have access to.<\/p>\n

If none of these work for you, fill out the form\u00a0on this page<\/a>\u00a0to help us verify your identity. We\u2019ll get in touch as soon as possible and help update your account email from our end once we\u2019re sure that you own the account.<\/p>\n<\/div>\n

\n
Was this helpful?\u00a0Yes<\/a>\u00a0or\u00a0No<\/a><\/span><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

If you can\u2019t access your account email, refer below, depending on what applies to you: You\u2019re still logged in (or can still log in) to Canva Go to your\u00a0Account Settings, and\u00a0update your account email\u00a0to one that you can access. You\u2019ve forgotten your registered email address Go to our\u00a0Forgotten email address\u00a0article…<\/p>\n","protected":false},"author":13,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[177],"ht-kb-tag":[179],"_links":{"self":[{"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/ht-kb\/661"}],"collection":[{"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/comments?post=661"}],"version-history":[{"count":1,"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/ht-kb\/661\/revisions"}],"predecessor-version":[{"id":662,"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/ht-kb\/661\/revisions\/662"}],"wp:attachment":[{"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/media?parent=661"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/ht-kb-category?post=661"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.mytsi.org\/v2\/wp-json\/wp\/v2\/ht-kb-tag?post=661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}